Ordering process, regulations, policies

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To ensure the ability to provide products/services with appropriate quality, meeting customer requirements, the consultation, negotiation, and order management process are as follows:

Ordering Process

Guidelines & Interpretation

Step 1:

Customer – Customers may request information about products, supply capabilities, delivery deadlines, pricing, and payment methods either in writing or by contacting via phone.

Step 2:

Sales staff – Review customer requests with pricing & payment policies, credit policies, product manufacturing capabilities, and delivery times. – Contact customers to request additional information necessary for review. Contact manufacturing workshops for production capacity information if needed. – For new customers or new product requests, prepare quotations. – For repeat customers / existing products: quote according to pricing policy for customers.

Step 3:

Customer – Based on feedback from the company, consider the ability to place orders / contracts. – If the customer agrees: proceed to create a purchase order / contract. – Confirm materials, mockups, printing colors (if any). In some cases requiring film accuracy, customers will approve at Di Dai Hung’s production workshop.

Step 4:

Sales staff – Check order information. Initiate production orders as per customer request. – Check delivery dates, monitor delivery progress. – Transport goods to the customer’s location. – Assist customers in unloading and transferring goods to the designated location. – Request customers to confirm quantity, type, and sign on the delivery note.

INFORMATION SECURITY POLICY

Di Dai Hung is committed to safeguarding the personal information provided by customers; we will make maximum efforts to secure this information.

We absolutely do not exchange customers’ personal information with any third party.

1. Purpose & Information Collection:

The personal information of our customers we collect includes:

  • Name
  • Company
  • Address
  • Email
  • Contact phone number

The above information will be used for the following purposes:

  • Consultation, answering customer inquiries
  • Notification about delivery (if any)
  • Providing objective information about products of customer interest

2. Scope of Use:

Personal information is only used within the company for the sole purpose of enhancing customer care services.

3. Storage Period:

For personal information, we only delete data if requested by the customer.

4. Editing Personal Data:

Please contact us if you need to edit, update your personal information.

5. Customer Information Security Commitment:

We absolutely commit not to share customers’ personal information with any other third party. We commit to complying with data protection laws. In case you have any concerns about the disclosure of personal information, please contact us via email at info@tashing.com.vn for resolution.

PAYMENT POLICY

We do not accept payments through the website. Customers, please refer to the following payment methods and choose the appropriate payment method:

Option 1: Cash payment – applicable to orders valued at < 20,000,000 VND (less than twenty million VND): Payment in cash upon delivery by the delivery staff and invoice issuance.

Option 2: Bank transfer payment Transfer payment for goods to our company’s bank account. We will provide bank account information when customers place orders. Buyers should not provide detailed payment information to anyone via email or other means of communication. All transaction information is confidential, except when required to provide by law enforcement agencies.

RETURN & DISCOUNT POLICY PLASTIC PACKAGING PRODUCTS:

We perform product exchanges for customers, but do not refund shipping fees or delivery fees. Applicable for exchanges in the following cases:

  • Not the correct type, model as ordered.
  • External conditions affected such as peeling, breakage occurring during transportation, etc.
  • Not meeting quality standards such as poor quality due to manufacturing defects.

Customers please check the goods and sign for the condition with the delivery staff immediately upon receipt. In case of any of the above situations, customers can exchange directly with the delivery staff or provide feedback to us within 24 hours via the hotline.

PLASTIC PRODUCTS:

We perform product exchanges for customers, but do not refund shipping fees or delivery fees. Applicable for exchanges in the following cases:

  • Not the correct type, model as ordered.
  • External conditions affected such as peeling, breakage occurring during transportation, etc.
  • Not the correct quantity as on the order.
  • Not meeting quality standards such as poor quality due to manufacturing defects.

Customers please check the goods and sign for the condition with the delivery staff immediately upon receipt. In case of any of the above situations, customers can exchange directly with the delivery staff or provide feedback to us within 24 hours via the hotline.